Blizzard
11:00 p.m. PSTRolling restarts of all of our EU realms have proceeded through the last hour. We are currently bringing up the last group of EU realms that were restarted.
We continue to deploy new hotfixes to the game. These hotfixes are aimed at addressing gameplay issues.
The Americas and Oceania realms will undergo rolling restarts in four hours, at 3:00 a.m. PST.
10:00 p.m. PSTWe have begun rolling restarts for all EU realms. We anticipate EU realms to be available again shortly.
We have scheduled all Americas and Oceania realms for rolling restarts at 3:00 a.m. PST. This is to apply hotfixes that require a realm restart.
9:00 p.m. PSTWe are currently working hard to address a recent issue that impacted the game service for some EU realms. We are in the process of restarting the affected realms.
We will be initiating scheduled rolling restarts for all EU realms, starting in an hour at 7:00 a.m. CET.
Additionally, we are scheduling all Americas and Oceania realms for rolling restarts at 3:00 a.m. PST.
8:00 p.m. PSTOver the last hour, we've temporarily raised the maximum population cap on the Lightbringer (US) realm.
We're closely monitoring all realms, and Lightbringer (US) in particular, with the intention of continuing to allow in as many players as we can support.
Several hotfixes aimed at improving server and gameplay issues, and specifically addressing Garrison issues, are set to be deployed. These particular hotfixes require rolling restarts to apply, and we are going to start by applying them to the EU realms. We have scheduled rolling restarts for all EU realms to begin in approximately two hours at 7:00 a.m. CET.
7:00 p.m. PSTWe continue to monitor performance and population in North America following the increase of maximum realm population that we applied earlier.
Additionally, we’ve developed a number of hotfixes to improve server and gameplay issues, with a focus on Garrison performance. These particular hotfixes require rolling restarts to apply, and we are going to start by applying them to the EU realms. We have scheduled rolling restarts for all EU realms to begin at 7:00 a.m. CET.
6:00 p.m. PSTAll realms in North America, Oceania, and Europe have now had their temporary population cap increases applied. We’re continuing to work on developing and applying hotfixes for performance and gameplay issues. A number of these have already been applied and can be found
here. We’ll have more updates in approximately an hour.
5:00 p.m. PSTWe’ve begun the process of temporarily increasing population caps on European realms. As with the North American and Oceanic realms, we’re rolling out the increase a few realms at a time so we can monitor the results. We also have some additional performance increase hotfixes in production, which we are planning to try out shortly on the North American realm Lightbringer. We will have another update in approximately an hour.
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4:00 p.m. PSTAll North American and Oceanic realms have now had their population caps increased. We are continuing to monitor realm stability, and plan to begin testing the increase on European realms soon. In addition, we’re making progress towards correcting an issue that would occasionally cause players to get stuck on flight paths when flying to their Garrison. Our next update will occur in roughly one hour.
3:00 p.m. PSTOur initial tests to increase realm capacity were successful, so we’ve continued to roll out our testing of increased population caps to additional North American and Oceanic realms. We’re also making steady progress to resolve the issues causing instance, world, and Garrison server crashes in Europe. We’ll provide another update approximately one hour from now.
2:10 p.m. PSTAfter carefully monitoring server performance for the last few hours, we are now testing raising realm capacity above normal population caps. We’re going to temporarily increase the population cap on a few realms in North America, and observe them closely. Our next update will be in approximately an hour.
1:00 p.m. PSTWe are continuing to optimize servers and address additional performance issues. Realms appear stable with the increased population caps. We are monitoring server stability as Europe continues through peak play time and populations increase in the Americas. We’ll provide further updates in approximately one hour.
12:00 p.m. PSTAs previously posted, both Europe and the Americas/Oceanic realms went into an off-peak maintenance to upgrade realm hardware, and implement a new Draenor-wide instancing tech to improve game performance. Both regions’ maintenances concluded successfully, and so far we’ve seen very positive results, allowing us to dramatically raise the realm population caps for all realms. We’re going to continue optimizing the in-game experience, focus on the new instancing tech, and hotfix gameplay issues as they come up.
We’re currently seeing a very high demand on the game and game services due to the exceptionally large number of people excited to play Warlords of Draenor. We’re focusing on a few specific issues, one of which is a group of realms in Europe that are seeing increased instance, world, and Garrison server crashes. That’s being addressed as an isolated issue and we’re investigating the cause to ensure it doesn’t occur elsewhere.
We’ll be looking into the possibility of Free Character Transfers for our highest population realms, but first we need to get the service to a place where we feel it’s also able to process a potentially large number of transfers while not adversely affecting service stability.
Our next steps are to continue working on the few performance issues we’re tracking in Europe, and continue maintaining and improving the level of service in the Americas and Oceania. We’ll provide another update in an hour.
3:00 p.m. CET/11.00am PSTWe’re working to mitigate some localized instance and Garrison server crashes in Europe. We’re still seeing what we would expect to see in the Americas/Oceanic region for high queues on very populace realms, and for Europe there are queues across the majority of realms during their peak play time. We’ll provide a more comprehensive update in an hour on where the service currently stands as a whole, and what else we’re working on.
10:00 a.m. PSTWe’re continuing to monitor the realms post-maintenance. Realms are being maintained at their raised population caps, and while many realms no longer have queues, we do expect that high population realms will still see a wait to log in. We’ll continue to provide updates throughout the day.
9:00 a.m. PSTWe’re continuing to monitor realms and track any individual issues as they occur. We’re still seeing some issues occurring now that Europe is in their peak playtime, but with greatly reduced frequency compared to before maintenance.
All realms are now set back up to their normal population caps. Queues being experienced now are due to demand beyond what the realms are normally capable of handling, and we’ll be looking into how to reduce them further.
